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Product Quality Assurance and Usability
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OBJECTIVE |
Senior
User interface tester |
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TARGET
JOB |
Target
Job Title: |
Senior
User interface tester / Quality Assurance Tester |
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Desired
Job Type: |
Contract
Employee |
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Desired
Status: |
Full-Time |
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Desired
Salary: |
Negotiable |
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Site
Location: |
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TARGET
COMPANY |
Company
Size: |
No
Preference |
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Category: |
Software
and Hardware |
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EXPERIENCE |
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10/2002 – Present |
Yahoo! / Overture Inc / Alta Vista, Inc. |
Employee |
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Title
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User Interface
Quality Assurance Tester
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Technology Used: ·
Algorithmic Search ·
Local Search ·
Mercury Test Director & QuickTest ·
Rational ClearCase and ClearQuest ·
Bugzilla |
Duties
included: . ·
Developing, implementing and managing software
quality assurance processes and procedures for Yahoo!’s
Search and Marketplace division ·
Working closely with engineering managers, project
managers, product marketing, and production support to deliver a quality
release per commitment and in a timely fashion. Guaranteed “no surprises”
releases, learning from past issues and growth areas. ·
Identifying and evaluate opportunities to leverage
third-party resources (tools, consultants, contractors) and justifies the
need for such resources to engineering management. ·
Communicating alternative product solutions to
other members of the Engineering Management Staff. ·
Migrate AlltheWeb onto
AltaVista’s platform, then (through Yahoo’s acquisition) migrate both
AllTheWeb and all 26 AltaVista sites onto a Yahoo! PHP based platform. Reason for leaving: Yahoo’s headcount restriction meant
that I was unable to join their search team after my project was complete. |
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4/2001 – 10/2002 |
Alta Vista, Inc. |
Employee |
|
Title
|
Manager, Quality
Assurance International
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|
Technology Used: ·
Algorithmic Search ·
Local Search ·
Mercury Test Director & QuickTest ·
Rational ClearCase and ClearQuest ·
Bugzilla |
Duties
included: ·
Developing, implementing and managing software
quality assurance processes and procedures for Alta Vista’s International
Search division ·
Working closely with engineering managers, project
managers, product marketing, and production support to deliver a quality
release per commitment and in a timely fashion. ·
Cooperating with other top management personnel to
formulate, establish and maintain engineering policies and best practices,
team building, operating procedures, objectives and goals. ·
Creating and execute plan for automating QA
efforts, including automated test passes, bug verification, and test
environment configuration. ·
Communicating alternative product solutions to
other members of the Engineering Management Staff. ·
Conducting meetings to Coordinating processes and
procedures both internal to QA and between departments. · Meeting outcomes include a list of actionable items with responsible parties for attaining objectives. · Participating in design and code reviews for development tasks internal to QA. ·
Supervising QA management and personnel.
Developing, maintaining and evolving QA personnel requirements. Interviewing,
hiring and training employees. ·
Migrate AltaVista’s 26+ websites onto a new
Java based platform Reason for leaving: Yahoo! Acquired Overture/Alta Vista |
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10/2000 - 4/2001 |
AltaVista, Inc |
Employee |
|
Title |
International
Quality Assurance Tester
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Technology Used: ·
Algorithmic Search ·
Local Search ·
Machine Learned Ranking ·
Test Track Pro |
Duties
include: ·
Developing, implementing and manage software
quality assurance processes and procedures for AltaVista’s International
Search division ·
Working closely with engineering managers, project
managers, product marketing, and production support to deliver a quality
release per commitment and in a timely fashion. ·
Communicating alternative product solutions to
other members of the Engineering Management Staff. · Participating in design and code reviews for development tasks internal to QA. ·
Migrate AltaVista’s 26+ websites onto a C/C++
platform Reason for leaving: Promoted to Project and QA Manager |
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12/1996 - 10/2000 |
Electronic Arts, Inc |
Employee |
|
Title |
Localization Test Manager
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Technology Used: ·
All home entertainment consoles ·
All handheld consoles ·
PC / MAC ·
VR headsets |
Duties
include: ·
Establish a test
team for all localised software without creating additional headcount or
extending development timeline ·
Responsible for
ensuring that no product went to market with a localisation bug ·
Liaise and work
directly with development teams in ·
Establish system to
ensure development teams were able to avoid localisation problems before core
workload was started ·
Project Manage over
100 products per year in at least 3 languages, the largest product having 10
languages ·
Work with Translators to update their internal glossary of terms http://pc.mobygames.com/developer/sheet/view/developerId,26915/ Reason for leaving: To expand my knowledge of the Internet and
prepare for the time when Internet based technology would be apart of
everyone’s life. |
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2/1995 - 12/1996 |
Electronic Arts, Inc |
Employee |
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Title |
Customer Service
Representative / Quality Assurance Tester
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Technology Used: ·
All home entertainment consoles ·
All handheld consoles ·
PC / MAC ·
Internal HTML based customer database |
Duties
include: ·
Answer all calls
with 5 seconds ·
Resolve all customer
issues on first call and log customer information without extending the call
length. ·
Understand and advise
on retail related issues (damaged media, lost manual and possible software
pirates) ·
Report critical
issues to QA team for further investigation ·
Reply to at least 10
customer letters/emails per day ·
Have a working
knowledge of all Electronic Arts software on all platforms ·
Manual, box art,
press release and spec verification against software to ensure no
inconsistency ·
Complete and
distribute test plans to other testers ·
Work as test lead
and development contact for 10+ products on 3 platforms Reason for leaving: I was promoted to Localization Test Manager |
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8/1990 - 2/1995 |
Product Development Services, Ltd |
Self employed Contractor |
|
Title |
Assistant
Prototype Engineer
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Technology Used: ·
CNC machinery ·
Manual tool making equipment |
·
Working from
imperial and metric design documents to create 19” rack mounts. ·
This included work
for GEC, Plessey, GE and some government work. ·
Liaise with
manufacturing foreman to establish best practice ·
Program CNC hardware
for more complex steel working Reason for leaving: To join the technology
sector which was showing a rapid increase, and establish myself in an
industry with more career possibilities. |
EDUCATION |
9/2003 |
Mercury
Training Division |
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Certification |
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TestDirector Certification QuickTest Automation Certification |
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SKILLS |
Skill
Name |
Skill
Level |
Last
Used |
Experience |
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HTML
Development |
Beginner |
Currently
used |
1 year |
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Cross Platform
Windows, Sony, Nintendo, Sega, Panasonic |
Expert |
Currently
used |
9 years |
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Palm OS
Testing and Development |
Intermediate |
3+ years
ago |
1 year |
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Usability and acceptance testing |
Expert |
Currently used |
9 years |
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World
Wide Web Testing |
Intermediate |
Currently
used |
3+ years |
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Internationalization
and Localization Testing |
Expert |
Currently
used |
7 years |
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Customer Service |
Intermediate |
5+ years ago |
2 years |
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Algorithmic
Search, Machine Learned Ranking, and Relevancy/Ranking Metrics validation |
Beginner |
Currently
used |
1+ years |
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Testing
in Multi-Tiered Web App Env.(Web Farm) |
Expert |
Currently
used |
3+ years |
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Automation
Tools ·
Test
Director ·
QuickTest ·
LoadRunner |
Beginner |
Currently
Used |
1 year |
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Web
Portal / search engine Integration and Testing |
Intermediate |
Currently
used |
3 years |
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Partner
and OEM Relationship Management |
Intermediate |
1 year
ago |
3 years |
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Hands
on Experience |
Machines:
Through current releases of HW: Mac, PC, Palm 3+, Pocket PC and all
entertainment consoles from 1985 to present Most
Microsoft Software products. Operating
Systems: Knowledge of 0S is through current release or service pack unless
noted. Mac 0S and OS X, MS DOS (5+), Windows (3.1.x), Windows (95, 98),
Windows NT, Windows XP (Home and Tablet), Windows ME, Linux. |
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REFERENCES |
Name |
Jason Thebault |
Site
Operations Engineer, Yahoo |
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Phone
Number: |
650-444-6154 |
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Email
Address: |
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Reference
Type: |
Professional |
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Name |
Erik Jessen |
Director
of International Search Engineering, Yahoo |
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Phone
Number: |
408-349-5106 |
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Email
Address: |
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Reference
Type: |
Professional |
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|
Name |
Ian
Hegerty |
Technical
Architect, AltaVista International |
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|
Email
Address: |
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Reference
Type: |
Professional |